Yes, you can add photos that were not taken in the ServiceM8 app. Open the Job card, tap More (...) on the Job Actions bar, then tap Import Photo/Video.
- Import Photo/Video takes up to 10 photos or videos per import, with a 50MB max file size. Imported items land in the Job Diary.
- Save photos a customer texted to the phone's photo library first. ServiceM8 documents no way to pull a photo straight from a text thread.
- If Import Photo/Video is missing from the Job Actions page, tap Edit Actions, tap plus (+) beside Import Photo/Video, then tap Done.
- On a computer, open the job card from the Dispatch Board in the Online Dashboard and drag the photo files onto it.
- ServiceM8's Android feature list does not name Import Photo/Video, so check your own Android phone.
- ServiceM8 15 added an Attach File job action for files such as PDFs, under More (...) on the Job card.
Keep asking about it in
Quick answer: Yes, you can add photos that were not taken in the ServiceM8 app. Open the Job card, tap More (…) on the Job Actions bar, then tap Import Photo/Video. Pick up to 10 photos or videos, tap Add, and the items land in the Job Diary.
Can I add a photo to a ServiceM8 job if I didn’t take it in the app?
Yes. ServiceM8’s FAQ answers “Can I add an existing photo to a job?” with a plain yes.
The common case: a customer texts you three photos of a leaking water heater. Save those photos from the text to your phone’s photo library. Then import them to the job. ServiceM8 does not document a way to pull a photo straight out of a text thread.
How do I import camera roll photos to a ServiceM8 job?
- In the ServiceM8 app, open the Job card you want the photos on.
- On the Job Actions bar, tap Import Photo/Video.
- If you don’t see it there, tap More (…), then tap Import Photo/Video.
- Tap the photos or videos you want. You can select up to 10 at once.
- Tap Add.
The photos show up in the Job Diary. ServiceM8’s own page confirms the three dots route.
Why can’t I see Import Photo/Video in ServiceM8?
The action is not on your favorites list yet.
| What you see | Fix |
|---|---|
| No Import Photo/Video icon on the Job Actions bar | Tap More (…) and look on the Job Actions page. |
| Not on the Job Actions page either | Tap Edit Actions, tap plus (+) beside Import Photo/Video, tap Done. |
| You want one-tap access | In Edit Actions, drag Import Photo/Video into the top four. |
What are the limits on importing photos and videos to ServiceM8?
- Max file size: 50MB.
- Max per import: 10 items at once. For more, run the import again.
ServiceM8’s help page does not say what the app does with an oversized file.
How do I add photos to a ServiceM8 job from a computer?
Use the Online Dashboard. This suits photos a customer emailed to the office.
- Open the job card from the Dispatch Board.
- Open the folder on your computer that holds the photos.
- Drag the files onto the job card and drop them.
After the upload, the files show in the Job Diary. You can drop several files at once.
Does Import Photo/Video work on Android, and what is Attach File in ServiceM8 15?
Android: ServiceM8’s import page says “your device’s photo library” and does not name iPhone or Android. ServiceM8 calls the iOS and Android apps “nearly identical”, but ServiceM8’s Android feature list does not name Import Photo/Video, so check your own Android phone. See Does ServiceM8 work on Android.
Attach File: ServiceM8 15 added a job action for files such as PDFs.
- Open the Job card and tap More (…).
- Tap Attach File.
- Select the file. On iPhone and iPad, tap Browse, pick your device, iCloud Drive or another Files provider, then tap Open.
- Tap Diary to see the file.
On iPhone and iPad you can also share a file from another app. Tap Share, tap ServiceM8, tap Select job to attach file, pick the job, then tap Attach File. To switch on the update, see how to turn on ServiceM8 15 features.
Need more calls coming in?
Web Blend builds websites, video and Google Ads for contractors. If the phone is too quiet, let’s talk.